The Livebox 5 is the high-speed modem provided by Orange to fiber optic subscribers . It allows you to benefit from a fast and stable internet connection, as well as services such as television, telephone or Wi-Fi. But it may happen that the Livebox 5 encounters malfunctions and displays a flashing white light . What does this signal mean? What are the possible causes? And above all, how to fix it? In this article, we will explain how to resolve this problem and regain an optimal internet connection.
What is the flashing white light on Livebox 5?
The flashing white light on the Livebox 5 indicates that the modem is booting or updating. This is a normal condition and should not last more than a few minutes. If the light remains flashing white for more than 10 minutes, this means that there is a problem with the Livebox 5 or with the fiber optic line.
What are the possible causes of the flashing white light on the Livebox 5?
There are several possible causes that can explain why the Livebox 5 is flashing white :
- A power outage or disconnection of the Livebox 5 power supply
- A poor connection of the fiber optic cable between the wall socket and the Livebox 5.
- A fault on the fiber optic box or on the Orange fiber optic network.
- A Livebox 5 software update that has failed or is interrupted.
- An internal malfunction of the Livebox 5 .
How to solve the flashing white light problem on Livebox 5?
Depending on the cause of the problem, there are different solutions to resolve the flashing white light on Livebox 5. Here are the steps to follow:
- Check that the Livebox 5 power supply cable is properly plugged into an electrical outlet and onto the modem. If the cable is damaged, replace it with another compatible cable.
- Check that the fiber optic cable is securely connected to the wall outlet and to the Livebox 5. If the cable is damaged, replace it with another cable supplied by Orange.
- Restart the Livebox 5 by pressing the power button on the back of the modem for a few seconds. Wait for the light to become solid or change color.
- Reset the Livebox 5 by pressing the reset button located on the back of the modem for 10 seconds with a pointed object. Wait for the light to become solid or change color.
- Contact Orange customer service on 3900 to report the problem and request a diagnosis of your fiber optic line. If the problem comes from the fiber optic box or the fiber optic network , a technician can come to your home to carry out the necessary repairs.
- If none of the previous solutions work, your Livebox 5 may be defective. In this case, you can request a free exchange of your modem from Orange.
Here are some questions frequently asked by Livebox 5 users:
What is the difference between the flashing white light and the solid white light on the Livebox 5?
The flashing white light means that the Livebox 5 is booting or updating . The solid white light means that the Livebox 5 is connected to the internet and operating normally.
What do the other indicator colors mean on the Livebox 5?
There are four other possible colors for the LED on the Livebox 5:
- The red light means that there is a problem with the fiber optic line or with the fiber optic box . You must contact Orange customer service to request a diagnosis.
- The green light means that the Livebox 5 is in power saving mode . Simply press the on/off button to exit this mode and return to a normal internet connection.
- The blue light means that the Livebox 5 is in Wi-Fi pairing mode . It allows you to easily connect a wireless device to the Livebox 5 by pressing the WPS button on the back of the modem.
- The purple light means that the Livebox 5 is in DECT association mode . It allows you to easily connect a cordless phone to the Livebox 5 by pressing the DECT button on the back of the modem.
How to activate or deactivate the indicator on Livebox 5?
It is possible to activate or deactivate the indicator on the Livebox 5 according to your preferences . To do this, you must connect to the Livebox 5 management interface by typing the address into your web browser. Then, you have to go to the “ My Livebox ” tab then to the “ Settings ” menu. You can then choose to turn the light on or off.
How to change the Livebox 5 Wi-Fi password?
To change the Livebox 5 Wi-Fi password, you must connect to the Livebox 5 management interface by typing the address into your web browser. My Livebox tab then to the “ Network ” menu. You will then be able to change the name and password of the Wi-Fi network.
How to enable or disable guest Wi-Fi on Livebox 5?
Wi -Fi is a feature that allows you to create a separate Wi-Fi network for your guests, without giving them access to your main network. To activate or deactivate guest Wi-Fi on the Livebox 5, you must connect to the Livebox 5 management interface by typing the address in your web browser. My Livebox tab then to the “ Network ” menu. You can then enable or disable guest Wi-Fi and choose a name and password for this network.
How to configure parental controls on Livebox 5?
Parental control is a feature that allows you to limit internet access for certain devices or certain time slots. To configure parental controls on the Livebox 5 , you must connect to the Livebox 5 management interface by typing the address in your web browser. My Livebox tab then to the “ Parental Control ” menu. You can then create profiles and rules for each device connected to your network.
How to update Livebox 5 software?
The Livebox 5 software is updated automatically when you turn on your modem or when you restart your modem. You do not need to intervene to perform this operation. If you want to check if an update is available, you can connect to the Livebox 5 management interface by typing into your web browser. Then, you have to go to the “ My Livebox ” tab then to the “ System information ” menu. You will then be able to see the current software version and the date of the last update.
How to Fix Weak or Unstable Wi-Fi Issue on Livebox 5?
If you are experiencing weak or unstable Wi-Fi issues on Livebox 5, there are several possible solutions:
- Check that the Livebox 5 is placed in an open location away from sources of electromagnetic disturbance (microwaves, cordless telephone, etc.).
- Change the Wi-Fi channel of the Livebox 5 to avoid interference with other surrounding Wi-Fi networks. To do this, you must connect to the Livebox 5 management interface by typing the address into your web browser. My Livebox tab then to the “ Network ” menu. You will then be able to choose a different Wi-Fi channel .
- Use a Powerline box or Wi-Fi extender to extend the range of the Wi-Fi signal in your home. These devices plug into an electrical outlet and relay the Wi-Fi signal from the Livebox 5 to remote or poorly covered areas.
- Update the Livebox 5 software and Wi-Fi driver for your connected devices to benefit from the latest improvements and bug fixes.
How to activate or deactivate bridge mode on Livebox 5?
Bridge mode is a feature that allows you to deactivate the router integrated into the Livebox 5 and transform it into a simple modem. This can be useful if you want to use your own router or need a specific network configuration. To activate or deactivate bridge mode on the Livebox 5, you must connect to the Livebox 5 management interface by typing the address in your web browser. My Livebox tab then to the “ Advanced settings ” menu. You can then activate or deactivate bridge mode and restart your modem.
How to access the hard drive integrated into the Livebox 5?
The Livebox 5 has an integrated 1 TB which allows you to store multimedia files (photos, videos, music, etc.) and access them from your connected devices . To access the hard drive integrated into the Livebox 5, you must connect to the Livebox 5’s Wi-Fi network and use an application compatible with the DLNA (Digital Living Network Alliance) protocol . For example, you can use the Orange TV application on your smartphone or tablet, or the Windows Media Player application on your computer. You will then be able to browse the files stored on the Livebox 5 hard drive and play them on your devices.
How to activate or deactivate the TV recording service on Livebox 5?
The TV recording service is a feature that allows you to record TV programs broadcast by Orange on the Livebox 5 hard drive. You can schedule recordings in advance or live from your TV decoder or your Orange TV application . To activate or deactivate the TV recording service on the Livebox 5 , you must connect to the Livebox 5 management interface by typing the address in your web browser. My Livebox tab then to the “ Storage ” menu. You can then activate or deactivate the TV recording service and choose the disk space dedicated to this functionality.
How to change the access password to the Livebox 5 management interface?
To access the Livebox 5 management interface , you must enter a password which is by default composed of the first eight characters of the Wi-Fi key. It is recommended to change this password to reinforce the security of the your modem. To change the password for access to the Livebox 5 management interface , you must connect to the Livebox 5 management interface by typing the address in your web browser. Then, you have to go to the “ My Livebox ” tab then to the “ Settings ” menu. You can then modify the access password to the management interface.
How to enable or disable Wi-Fi calling service on Livebox 5?
The Wi-Fi calling service is a feature that allows you to use the Livebox 5’s Wi-Fi network to make or receive phone calls with your mobile. This can be useful if you have poor mobile network coverage at home or if you want to save on your plan. To activate or deactivate the Wi-Fi calling service on the Livebox 5 , you must connect to the Livebox 5 management interface by typing the address in your web browser. My Livebox tab then to the “ Telephony ” menu. You will then be able to activate or deactivate the Wi-Fi calling service and choose the numbers authorized to use this functionality.
How to activate or deactivate the voicemail service on Livebox 5?
The voicemail service is a feature that allows you to record voice messages left by callers who were unable to reach you on your landline. You can listen to your voice messages from your landline, your mobile or your mailbox. To activate or deactivate the voicemail service on the Livebox 5, you must connect to the Livebox 5 management interface by typing the address in your web browser. My Livebox tab then to the “ Telephony ” menu. You will then be able to activate or deactivate the voicemail service and choose notification and personalization options.
How to activate or deactivate the unlimited calls to mobiles service on Livebox 5?
The unlimited calls to mobiles service is a paid option which allows unlimited calls to mobile numbers in mainland France and the overseas departments from your landline. To activate or deactivate the unlimited calls service to mobiles on the Livebox 5, you must log in to your Orange customer area on the site Then, you have to go to the “ Offer and options Manage my options menu . You can then activate or deactivate the unlimited calls to mobiles service and consult the rates and conditions.
How to activate or deactivate the satellite TV service on Livebox 5?
The satellite TV service is a paid option which allows you to receive TV channels broadcast by Orange by satellite instead of the fiber optic network. This can be useful if you live in an area not covered by optical fiber or if you want to benefit from better image quality. To activate or deactivate the satellite TV service on the Livebox 5 , you must connect to your Orange customer area on the site Then, you have to go to the “ Offer and options Manage my options menu . You can then activate or deactivate the satellite TV service and consult the prices and conditions.
Conclusion
The flashing white light on the Livebox 5 may be a sign of a problem with your internet connection. It is important to check your modem connections and follow the steps in this article to resolve the issue. If the light does not turn off or change color after performing these operations, do not hesitate to contact Orange customer service for assistance.